Summary of Plataforma Consumidor.gov.br é finalista da 12ª edição do Prêmio Innovare

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The Plataforma Consumidor.gov.br has been named a finalist in the 12th edition of the Prêmio Innovare, Brazil's most prestigious award in justice, organized by the National Consumer Secretariat of the Ministry of Justice and Procons Brasil. The platform is competing in the special prize category for the best practice in streamlining judicial actions and increasing agility. Consumidor.gov.br is a public service that facilitates online conflict resolution. Consumers can file complaints, and companies have ten days to respond. Currently, 78% of the complaints registered on Consumidor.gov.br are resolved by companies within an average of seven days in Brasília.

• 00:00:00 In this section, the Plataforma Consumidor.gov.br is announced as a finalist for the 12th edition of the Prêmio Innovare, which is the most important award in Brazilian justice developed by the National Consumer Secretariat of the Ministry of Justice in partnership with Procons Brasil. The platform competes in the special prize category for the best practice in reducing judicial actions, processes, and increasing agility. Consumidor.gov.br is a public service for mediating conflicts over the internet. Consumers can register their complaints, and companies have ten days to respond. Currently, 78% of the complaints registered on Consumidor.gov.br are solved by companies within an average of seven days in Brasília. Ana Karen reports.