Summary of Conociendo la ISO 9001:2015

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The video explains the ISO 9001:2015 standard and how it relates to quality improvement. The standard requires that organizations identify opportunities for quality improvement and plan to achieve them. When an organization experiences a quality issue, it must react quickly to resolve it.

• 00:00:00 The ISO 9001:2015 standard is a global organization that develops and publishes international standards. One of its standards is ISO 9001:2015, which speaks about the requirements of systems management for quality. Adoption of a system management for quality is a strategic decision for an organization that can help improve its global performance and provide a solid base for sustainability initiatives. The benefits for an organization that wants to implement a system management for quality are the ability to provide products and services that satisfy customer requirements and the real and applicable applicable standards facilitates opportunities to increase customer satisfaction. The system management for quality approach can abort risks and opportunities associated with its context and objectives and has a greater capacity to demonstrate compliance with system management for quality requirements specified by ISO 9001:2015. ISO 9001:2015 is based on the principles of system management for quality which are focus on the customer leadership commitment, processes focus, and evidence-based decision-making. Another aspect of ISO 9001:2015 is the adoption of an approach to processes to increase customer satisfaction through the fulfillment of their requirements. We will look at each of the system management for quality principles in turn and discuss their application to system management for quality as a whole in this article. Planning refers to setting goals and objectives for the system and
• 00:05:00 The ISO 9001:2015 standard establishes types of products and services covered and results to achieve customer satisfaction. This clause requires determining processes necessary for quality management system in this part, identifying each process's entries and exits, as well as the interaction sequence of these what criteria are assured to ensure operation and control of these processes are effective, what resources each process requires, and who are responsible and authorized for executing activities in each process, how risks and opportunities are addressed to each process, how evaluation of processes is done, and how changes are implemented to ensure results in each are achieved. 6 specifies that an organization should plan actions to address risks and that these become opportunities, as emphasized in this standard as well as in the section above. Quality management objectives are in harmony with the policy and meet certain characteristics, such as being smart. We summarize these characteristics as follows: The organization must ensure that the infrastructure is appropriate for carrying out the processes of the quality management system. Another important resource is the knowledge of the organization, which must ensure that people know what is necessary to operate each process in such a way as to achieve desired results for customers. Another resource is the workforce, which must be competent to develop each process. 7 supports ISO
• 00:10:00 The ISO 9001:2015 quality management system requires that employees understand the quality policy objectives and how their contributions impact the system. Additionally, communication is a key aspect of the system, and specific communication protocols are outlined to ensure that updates and changes to products and services are communicated to customers as needed. One new aspect of ISO 9001:2015 is the incorporation of quality control measures into external supply processes, which is required in order to ensure that products and services meet customer requirements. Additionally, ISO 9001:2015 requires that the organization evaluate its performance against its goals, and this is done through the measurement of customer satisfaction and perception of product and service quality. Lastly, ISO 9001:2015 introduces the concept of high-level management review, in which the president or general manager oversees all aspects of quality management, including the evaluation of performance and the determination of how to improve systems.
• 00:15:00 This video explains the ISO 9001:2015 standard and how it relates to quality improvement. The final clause of the standard, 10, states that continual improvement is a key part of the standard, and that organizations must identify opportunities for improvement and plan to achieve them. When an organization experiences a quality issue, it must react quickly to resolve it. This video provides a process for quality improvement.