Summary of Introducing Service Portfolio Management

00:00:00 - 00:05:00

Service portfolio management is a strategy used to manage IT projects by assessing the business benefits, risks, costs, and overall alignment of each project with the business strategy of the organization. This video introduces the concept and explains how it can help transform a cost center into a customer-focused service provider.

• 00:00:00 Service portfolio management is a strategy used by both Mister Demand (demand side) and Mister Supply (supply side) to manage their IT projects. In a nutshell, this strategy involves assessing the business benefits, risks, costs, and overall alignment of each IT project with the business strategy of the organization, and then sourcing and/or retiring services accordingly.
• 00:05:00 This video introduces service portfolio management, which is a way to unlock the black box of IT and put IT assets and services into a business context. This can help transform a black box cost center into a customer-focused service provider.