Summary of What is customer service ? The 7 Essentials To Excellent Customer Service

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This video discusses what customer service is and the seven essentials to providing excellent customer service. Excellent customer service is achieved by making eye contact, smiling, using friendly comments, listening to and empathizing with customers, clarifying the situation, and following up after the interaction.

• 00:00:00 The seven essentials to excellent customer service are smile, eye contact, and a comment, writing it down, and showing concern for your customers.
• 00:05:00 The seven essentials to excellent customer service are to make eye contact, smile, use friendly comments, listen to the customer, clarify the situation, and follow up with the customer.
• 00:10:00 This video discusses what customer service is and the seven essentials to providing excellent customer service. It emphasizes the importance of being aware of the three things every customer wants to be heard, understood, and cared for, as well as listening to and empathizing with your customers. Solutions are created for issues and complaints, and follow-ups are conducted to keep customers satisfied.