Summary of Knowledge Workflow Processes

00:00:00 - 00:00:00

The video explains the knowledge workflow process for submitting drafts for publication in the IT General Support knowledge base and the Public knowledge base. In both cases, the author completes a draft and submits it for review. An editor then reviews the article and either approves or rejects it. If the article is approved, it is published. If the article is rejected, the author receives an email explaining why.

• 00:00:00 The video explains the knowledge workflow process for submitting drafts for publication in the IT General Support knowledge base. Roxanna Sickles, a member of the technology training team, has completed a draft and submitted it for review. After a review by an editor, the article is approved and an email is sent to Roxanna to confirm the publication. If the editor had rejected the article, Roxanna would have received an email explaining why. Finally, the video explains the knowledge workflow process for submitting drafts for publication in the Public knowledge base, which is similar to the IT General Support knowledge base except that public editors only have the ability to draft, edit, publish, and retire articles.