Summary of A donde vamos-Seguridad turística

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00:00:00 - 00:55:00

The video "A donde vamos-Seguridad turística" discusses the challenges and concerns surrounding tourist safety in Bolivia. The speakers touch on incidents that have occurred in Bolivia where tourists have faced theft and kidnapping, and highlight the importance of adherence to good practices by service providers in the tourism industry. The video emphasizes the need for specialized resources and professionals to ensure tourist safety in adventure activities. The principle of corresponsabilidad is also discussed, emphasizing the importance of shared responsibility among all parties involved, including the private sector, for ensuring tourist safety. The video also highlights the need for regulations in the industry, particularly for adventure tourism, and proposes the importance of implementing control mechanisms to improve safety for tourists. Finally, the speakers discuss the importance of having specific prosecutors assigned to tourism and the role of the Special Force for Crime Fighting in preventing crimes against tourists.

  • 00:00:00 In this section, the importance of tourist security in Bolivia is discussed, as it is the responsibility of all levels of government to ensure the safety of tourists. The section mentions specific incidents that have occurred in Bolivia where tourists have experienced theft and kidnapping. Additionally, the section outlines the importance of good practices from service providers in the tourism industry such as hotels, restaurants, and transportation companies. The section emphasizes the need for specialized resources and professionals to ensure tourist safety in adventure activities such as biking, trekking, and canopy. Overall, the section highlights how the implementation of proper guidelines, regulations, and practices can improve the image of Bolivia as a safe and secure tourist destination.
  • 00:05:00 In this section, the focus is on the issue of tourist safety in La Paz, Bolivia. While there is no certainty regarding the approval of the local tourism law that would allow for the control and authorization of tourist activities, authorities are taking preventive measures in the areas of high tourist activity in the city. However, it is acknowledged that there are some security issues that need attention, particularly regarding individual tourists. The panel, consisting of a police tourism chief and two experienced tourist operators, discussed the various challenges and concerns that need to be addressed to ensure a safer tourism environment in La Paz.
  • 00:10:00 In this section, the speakers discuss the issue of informal tourism, where tourists make direct reservations for hotels, restaurants, and services in an effort to save money. Unfortunately, many of these offers are completely clandestine and lack basic information, such as physical addresses or full names. As a result, tourists are at risk of falling prey to fraudulent activities, which are difficult to control. Furthermore, there is a lack of regulation and knowledge when it comes to specialized tourism activities, such as mountain climbing or biking, which require specific equipment and trained personnel. While there are some national and departmental regulations in place, there is a lack of specific regulations for each activity, which puts both tourists and operators at risk.
  • 00:15:00 In this section, the speaker discusses the importance of improving regulations and safety measures for tourists. He suggests that the government at the departmental level should work on improving regulations, while the tourism sector should impose their own rules. The speaker emphasizes the need for corresponsibility in terms of safety, starting with the operators, guides, and those who perform adventurous activities. He further explains the results of a safety control that was conducted in May in coordination with the police, firefighters, and other units. The control found that many units did not meet the minimum safety requirements, such as having a rigid stretcher, first aid kit, and paramedic.
  • 00:20:00 In this section, the speaker discusses the principle of corresponsabilidad, or shared responsibility for ensuring tourist safety in Bolivia. They explain that while the police, specialized institutions, and tourist police make efforts to provide preventative measures, it is important that all parties involved, including the private sector, take responsibility for ensuring safety. The speaker mentions that a regulation for safety norms has been established, but it would be useful for the private sector to participate in its development and for companies to share their internal safety measures. The discussion then turns to the issue of some operators sacrificing safety for economic gain by hiring unqualified guides. The speaker argues that Bolivia is not an expensive tourist destination, and there is a margin to ensure safety while staying competitive with international standards. Finally, the speaker notes that the tourism industry is changing rapidly due to technological advancements and that it is crucial for operators to adapt to ensure the continued growth and safety of tourism in Bolivia.
  • 00:25:00 In this section, the speaker talks about the changing landscape of tourism and the different services that tourists have access to. With the rise of group travel and direct booking through the internet, there has been a decrease in the competition among service providers and the traditional tourism packages that offer transportation, guides, and accommodations are no longer the only options available to tourists. However, the lack of regulations in the industry has led to some disorder, particularly in adventure tourism. In the next section, the speakers will delve deeper into some of these specific issues to shed light on the current state of tourism in the country.
  • 00:30:00 In this section, the video shows various artists performing and attendees at the first international congress of linguistics. The speakers touch on the importance of cultural exchange and the reclaiming of native languages. They also discuss the need for concrete regulations in order to ensure tourist safety. Overall, the section highlights Bolivia's efforts to promote tourism while also preserving its unique culture.
  • 00:35:00 In this section, the speaker states that the norm should guarantee that every company entering the market should comply with requirements to ensure security for tourists, but there are many informal businesses that aren't registered and appear on the internet to offer services. The lack of regulation is a dangerous issue. There are many varieties of tourism, and not all operators are registered, which makes it easy for them to offer informal services. Furthermore, the speaker states that the police force cannot handle the growth of tourism, and they change personnel frequently, creating the need for continuous monitoring to ensure all tourism operators comply with regulations. The lack of regulation extends to tour guides who operate without certification and outside associated frameworks.
  • 00:40:00 In this section, the speakers discuss the issue of certification and safety in adventure tourism. They note that while there are guides who may not possess formal qualifications, other guides have the experience but lack formal backing. The issue of who is qualified to provide the certification is a challenge, as the existing authorities may not have the specialized knowledge required to evaluate certain activities. However, the speakers suggest that coordination between institutions such as the police and firefighters could be key to developing a protocol for accreditation of tourism operators. They point to the need for a clear certification protocol and the implementation of quality control measures within the companies themselves.
  • 00:45:00 In this section, a tour operator discusses the various safety protocols that they have in place for their clients, from collecting information about the tourists and their emergency contacts to the safety procedures for each activity. However, some tour operators do not have the proper safety equipment, such as appropriate mountain bikes with sufficient braking systems, which can jeopardize the safety of tourists. In addition, many companies have their clients sign a document for waiver of responsibility, but there should be a standardized catalog of authorized bike brands and models that are subject to maintenance checks to ensure safety. The discussion also stresses that safety measures should be enforced by tourism police, but this would require more resources and specialists in mountain activities. The issue of obtaining insurance for high-risk activities has also been hindering the development of safety regulations in tourism.
  • 00:50:00 In this section, the speaker proposes working together to implement control mechanisms for the safety of tourists. They suggest following a protocol already established by firefighters to check for minimum requirements for entry, with a catalog of observations gathered to help improve the situation with mountain tourism. The discussion then turns to specialized and mountain tourism, with one speaker suggesting the importance of forming a multi-institutional team to better understand and apply regulations. There is a recognition that accidents may still occur, but that efforts should focus on improving the safety of tourists. The conversation ends with a proposal to address the issue of thieves and criminals who target tourists and often go unpunished, causing harm and even death.
  • 00:55:00 In this section, the panel discusses the need to have a prosecutor assigned specifically to tourism to ensure that tourists are properly protected and that crimes against them are investigated. They also highlight the role of the Special Force for Crime Fighting, which is specialized in administrative investigation and works in coordination with the tourist police and other police units to prevent crimes against tourists. Through this joint effort, the number of reported crimes in the first quarter of 2017 has been significantly lower than in the same period last year. The panel hopes that by addressing these issues, short-term solutions can be found to improve tourist safety in the country.
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