Summary of Own your reliability, Adam Surak, LeaseWeb Tech Summit Amsterdam 2016

00:00:00 - 00:40:00

Adam Surak, a Cloud Engineer at LeaseWeb, discusses the importance of reliability for businesses and how to best use multiple providers to ensure high availability. He provides examples of how to improve reliability by ensuring that traffic is routed properly and by setting explicit timeouts for API calls.

• 00:00:00 Adam Surak discusses the importance of reliability and availability, and how Row provides this to its customers. He goes on to discuss the different types of reliability and availability that Row offers, and how owning your network and controlling everything from the back end enables Row to provide a high level of service even in the event of a outage.
• 00:05:00 The video discusses the different levels of reliability that a service can have, and provides an overview of the Service Level Agreement (SLA) that a provider typically offers. The video also discusses the implications of not meeting a provider's SLA, and how to ensure that the reliability of a service is maintained.
• 00:10:00 Adam Surak, a LeaseWeb Tech Summit speaker, discusses the importance of reliability and how to achieve it. He notes that while you can't necessarily monitor reliability from the inside of your network, you can observe some stuff, and that independent monitoring is a good way to improve reliability. He also discusses war gaming server density and how it can help identify issues early. Finally, he asks the audience who runs servers and who can restart them.
• 00:15:00 The video discusses the importance of reliability in the tech industry, and the various dependencies that companies have on their technology. It also highlights the importance of having redundancy in your technology infrastructure, and of having a good understanding of your provider's capabilities.
• 00:20:00 Adam Surak, the speaker, discusses how reliability is important for businesses and how to maintain it. He talks about different types of customers and how to ensure that the customer is happy while still meeting the business' reliability requirements. He also talks about unplanned maintenance and how to notice when it is happening.
• 00:25:00 Adam Surak, a Cloud Engineer at LeaseWeb, discusses the reliability of cloud services and how to best use multiple providers. He also mentions a recent issue with a provider that caused significant traffic congestion.
• 00:30:00 In this video, Adam Surak discusses how reliability can be improved by ensuring that traffic is routed properly. He also provides an example of how DNS can be misused to cause high latency.
• 00:35:00 The video discusses some of the issues that can occur when reliability is not taken into account while developing software. It suggests that developers take simple measures, such as TCP checksumming, to increase reliability. Additionally, the video discusses the importance of setting explicit timeouts for API calls, and how to ensure that deployments happen when needed.
• 00:40:00 Adam Surak discusses how reliability is important for businesses, and how LeaseWeb has improved its resilience to failing DNS resolutions. He also discusses how to increase the bust factor of a company in order to ensure that even if one person falls ill, the company can continue working.