Summary of Sanjay and Ashish Product Design Office Hours

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00:00:00 - 00:45:00

In the video, Sanjay and Ashish discuss how they approach product design, with a focus on creating a successful onboarding process. They offer tips on how to make a product more engaging for users, and how to build trust with customers.

  • 00:00:00 Sanjay and Ashish from the Product Design Office discuss how they approach onboarding new users and how the manager can be kept as the focus. They also touch on how the challenges and skills of users evolve over time.
  • 00:05:00 Sanjay and Ashish provide a video on Product Design Office Hours. They go over the different areas of a product design office, such as process, managerial skills, and customer profile. The manager can access the skills and challenges relevant to their role. Sanjay and Ashish provide a downloadable toolkit to help manage the onboarding process.
  • 00:10:00 Sanjay and Ashish provide Product Design Office Hours, in which they discuss and demonstrate how to best use their products. They emphasize the importance of trust and context for users, and offer advice on how to build and maintain trust.
  • 00:15:00 Sanjay and Ashish discuss how they overcame the challenges of being a first-time manager and product designer. They discuss how they built a coach-like relationship with their coach and how it has helped them grow as a designer.
  • 00:20:00 Sanjay and Ashish discuss the importance of understanding and working with managers to help them better understand and coach their teams. They note that, while the team is not yet close to being available, it will take at least six months and two quarters to four quarters to be ready.
  • 00:25:00 Sanjay and Ashish discuss the design process for a product, which starts with identifying the person who will use the product and designing around them. They go on to talk about the problems that can arise when building a team, and how to address them. They also discuss how to create a learn journey for a product, and how to make it easy for users to consume.
  • 00:30:00 Sanjay and Ashish are discussing product design office hours, in which they provide tips for creating a successful onboarding process, converting a paying user, and more. They also discuss a Slack plugin for communicating with users, and a desktop application for those who want more guidance.
  • 00:35:00 Sanjay and Ashish discuss how product design office hours can help form a habit, and how to build trust with customers. They also discuss familiar and surprising elements of products that can help engage users.
  • 00:40:00 In this video, Sanjay and Ashish discuss product design office hours. Sanjay explains that the first step in solving a customer's onboarding problem is to focus on the value they are getting from the product. He then discusses how to make the product more repetitive and how to make customers come back for more. Finally, he discusses how to crack in to the next five sessions.
  • 00:45:00 Sanjay and Ashish from the Product Design Office hours video discuss their experience working in product design. They provide insights into the process of designing products, and explain the importance of user feedback in product development.

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