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Estrella Montolío, a linguist and professor, explains how to communicate assertively by using various linguistic techniques. These techniques include using "I" instead of "you" when expressing criticism, making a request instead of a complaint, and being specific and avoiding ambiguity. Montolío emphasizes the importance of language and word selection and recommends practicing assertiveness to improve communication skills. Moreover, she emphasizes the significance of being specific and concrete while providing feedback to others to ensure that they feel truly observed and appreciated. This approach helps in facilitating productive conversations that benefit everyone involved.
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