Summary of Business Talk: From Break Fix to Managed IT Services

00:00:00 - 00:20:00

This video discusses how Lawrence Systems transitioned from providing break fix services to managed IT services. The video discusses some common misconceptions about managed IT services, and provides an overview of the company's managed IT services platform, Enable. The main points made in the video are that clients are more liable if they do not have active engagement with the technician and if they do not have active access to the system, as well as persistent access. The video also discusses the importance of having a system that is maintained by the technician, as well as having the right tools to manage the system.

• 00:00:00 This YouTube video explains how Lawrence Systems transitioned from providing break fix services to managed IT services. The video discusses some common misconceptions about managed IT services, and provides an overview of the company's managed IT services platform, Enable.
• 00:05:00 This video discusses the importance of maintaining a system that is maintained by the client. It also discusses the importance of maintaining active access to the system in order to be able to address issues as they arise. The main points made in the video are that clients are more liable if they do not have active engagement with the technician and if they do not have active access to the system, as well as persistent access. The video also discusses the importance of having a system that is maintained by the technician, as well as having the right tools to manage the system.
• 00:10:00 The video discusses business talk topics such as break fix, managed IT services, and how to reduce costs. The presenter, Brett, shares that when he was in the tech industry, he had 27 insurance offices to manage. He used outside IT support to help him with this, and that's what he wanted for his business - a piece of mind that his staff would have somebody to call when they needed help. He says that people get aggravated when they switch support providers, because they're used to talking to the same person every day. Brett recommends that businesses document what their QuickBooks file and line of business application is for each client, so that they can easily find the information they need when they need it. He also recommends that businesses use a rmm tool to help them with the management of their clients, and he offers to share his information freely to help other businesses do the same.
• 00:15:00 In this video, business talk, from break fix to managed IT services, a few details are given on how Lawrence Systems manages its client-facing technology. The main points made include the importance of good documentation, responsiveness to clients, and proactive detection and mitigation of technology issues.
• 00:20:00 This video discusses how Lauren Systems, a tech company, has evolved from a break-fix provider to a managed IT services company. The video also discusses ways that viewers can support the channel and find deals on products. Finally, the video discusses Lauren Systems' forums where viewers can ask more in-depth questions about tech topics.