Summary of How insensitive: Increasing analytics capacity through empathy

00:00:00 - 00:20:00

This YouTube video discusses the importance of empathy when working with data teams. The speaker shares a story about Billy, the data person next door, and how they have to make decisions in their work. He discusses how empathy can help when working with data teams, encouraging business people to do the same.

• 00:00:00 The speaker discusses how empathy can be beneficial in engineering workflows for analytics. He shares a story about Billy, the data person next door, and how they have to make decisions in their work.
• 00:05:00 The video discusses how Billy, a salesperson, is often faced with decisions that are not life-changing, but the very little and very frequent decisions in every day. These decisions can be difficult to make, as the brain is wired to go in a certain direction based on immediate threats and benefits. If data teams do not have clear, streamlined processes for making these decisions, they can lack the ability to adapt and make efficient decisions.
• 00:10:00 This YouTube video discusses how empathy can be important when creating a model of reality for decision making, specifically in relation to leadership and business stakeholders. It highlights that empathy is not only important in relation to the individual, but also in relation to the business stakeholders that are involved in the decision. It also discusses the importance of developing empathy with these individuals, as well as leaders of teams.
• 00:15:00 The video discusses the challenge of data teams making better decisions, and offers suggestions for improving the process. One suggestion is to create a dedicated data ops team to handle the heavy burden of data development. Another suggestion is to align incentives and impact estimates to ensure that projects are completed appropriately and with the desired impact. The video also recommends having open conversations with stakeholders to ensure that everyone is on the same page.
• 00:20:00 The speaker discusses how empathy can help when working with data teams, encouraging business people to do the same. He also invites others to share their experiences and questions.