Summary of ChatGPT and the Restaurant Industry

00:00:00 - 00:50:00

The Restaurant Tech Show hosts discuss the ways technology is impacting the restaurant industry and emphasize the importance of investing in technology that suits a restaurant's specific needs. They introduce an AI language model named ChatGPT that can automate repetitive processes like social media customer service and generate unique marketing campaigns and menus for restaurants. The hosts explore how ChatGPT can help automate non-value added activities like menu ordering and billing while also streamlining communication and collaboration among restaurant stakeholders. They also suggest using ChatGPT to fight food inflation and summarize articles or reports pertaining to the industry. Overall, the hosts stress that technology can be harnessed to make processes more efficient, but proper processes and people must be established beforehand to get the most out of technology.

• 00:00:00 hosts of the "Restaurant Tech Show" begin by introducing their special guest, ChatGPT, an AI language model trained to generate human language. The hosts discuss the ways that technology is affecting the restaurant industry, from food delivery apps to the use of AI in kitchen management. They reflect on how the introduction of new technology has changed over time, considering tools like POS systems and social media. They note that technology is not a magic wand, but rather a set of processes and tools that can help automate and improve existing processes.
• 00:05:00 In this section, Chris and the team discuss the importance of investing time and money in technology in the restaurant industry. While technology can enhance a restaurant's operations, it's crucial to understand what the restaurant is good at and what areas need improvement. For instance, a restaurant with a fantastic hospitality side might need help with its order flow, while a restaurant with a great menu might need help with costing. Investing in technology without understanding how it fits into the restaurant's core service can lead to problems and end up being costly. The team also demos a tool, ChatGPT, which generates responses based on data points and enriches them with connectors, making it a great option for automating repetitive processes like social media customer service.
• 00:10:00 In this section, the speakers discuss how ChatGPT can be used in the restaurant industry. ChatGPT scans the internet for information about businesses, customers, and the restaurant industry, creating context for natural language processing, which can be used to automate customer service and answer common questions. Companies in the restaurant industry are already using the gpt-3 API to create products, such as automated marketing content. However, the free open source tool may be full due to an overwhelming demand, and some users may need to use an incognito browser to access it.
• 00:15:00 In this section, the conversation focuses on how chatbots like ChatGPT can be used in the restaurant industry to automate non-value added activities, like menu ordering and billing. The example is given that automated customer service can easily streamline tasks like answering phone calls asking for business hours, while food specials can be communicated through the chatbot. The conversation then moves on to using chatbots for marketing campaigns, and how they can provide the foundation for an email template. Additionally, chatbots can help content writers level up their productivity, as picking up on a writer's idiosyncrasies in their writing can help the chatbot to understand and mimic their writing style.
• 00:20:00 In this section, the speaker discusses how the ChatGPT AI can be used to automate menu descriptions, email marketing content and social media posts for the restaurant industries. By linking the tool to thesauruses and using the API, the AI generates descriptions that are tailored to the restaurant's needs, from Valentine's Day menus to "our eggs are cooked to your liking" descriptions. The speaker also encourages the audience to send in comments to test the AI's capabilities and rewrite the descriptions to be more concise. However, they also note that due to high demand, the AI may experience delays.
• 00:25:00 In this section, the video discusses the use of chat boxes and APIs in the restaurant industry to improve communication and collaboration. The chat box allows for conversations to be organized and trimmed down to the important information, making it easy to generate new content. The API also allows for collaboration between different individuals and companies, making it possible for someone to create a whole new company using GPT's language. The chat box can be used to describe breakfast specials using keywords like bacon, eggs, and hash browns, though different restaurants may have different descriptions for their menu items.
• 00:30:00 In this section, the chat hosts discuss the benefits of using a program like ChatGPT to automatically generate descriptions for menu items. They explain that by freeing up time that would otherwise be spent writing out similar descriptions, restaurant owners and chefs can focus on making unique and interesting items. They also brainstorm some menu items and discuss the merits of using locally sourced ingredients, as well as the potential drawbacks of adding expensive items like truffle oil to menu items. Overall, they note how technology can be harnessed to help simplify the process of menu creation in the restaurant industry.
• 00:35:00 In this section, the hosts discuss how to fight food inflation in the restaurant industry using technology. They suggest that using seasonal seafood, creative menu options, and building relationships with local suppliers can help lower costs. Additionally, they recommend using technology to manage food costs and reduce waste, as well as finding ways to market the business using chat GPT. They caution that technology is not a magic wand and that a restaurant should already have good processes and people in place before using it as a supplement or boost. They note that chat GPT can also be used to identify problems and opportunities, such as providing the top restaurant news stories for the day.
• 00:40:00 In this section, the speakers discuss the benefits of using ChatGPT to summarize reports or articles related to the restaurant industry. ChatGPT can not only summarize large amounts of text but also extract information that pertains to specific topics, providing solutions to problems or trends in the industry. Furthermore, the tool can translate text into different languages, offering a wide range of uses for restaurant owners or managers. By inputting specific queries or topics, ChatGPT can generate menu ideas, marketing trends or new product offerings that restaurant owners may not have previously considered.
• 00:45:00 In this section, the hosts of the Cisco Restaurant Tech Show use an AI tool called ChatGPT to generate social media marketing ideas for a vegan French toast dish. They are impressed with the tool's ability to instantly generate unique and creative marketing campaigns that could take hours for a human to come up with. They suggest that restaurateurs and their marketing and operations teams can benefit from this free open version of the tool to generate menus and marketing ideas quickly. The hosts also test the ChatGPT's ability to write a business plan for a pie shop and end the show by asking it to write an outro for them.
• 00:50:00 In this section, the hosts wrap up the show by thanking the viewers for tuning in to another episode of SVK Tech, and encourage them to subscribe for more tech updates, trends, and innovations. They also promote Chat GPT as a valuable tool for the restaurant industry and suggest using it to navigate the industry. They refer to the technology as "super intelligence" and mention the possibility of it reaching "super duper intelligence" levels. The hosts end by previewing their upcoming shows and encouraging viewers to support the industry.