Summary of Air Time with Natalie Farand from WestJet on purposeful Leadership and People Development

00:00:00 - 00:55:00

In this video, WestJet employee Natalie Farand discusses her approach to leadership and people development. She explains that it's been a "organic little bumpy road" but that she enjoys working with people and taking care of them. She notes that it's a different job and you have to enjoy it in order to be successful. Natalie reminds listeners that they can get more information on the leadership master class that she is teaching in Kelowna, BC in April and May.

• 00:00:00 WestJet's VP of Guest Experience, Natalie Farand, discusses her passion for aviation and how it led her to a career in the industry. She talks about her role at WestJet and how she helps passengers find their purpose. Farand also discusses leadership and how it is important to help people find their passions.
• 00:05:00 Natalie Farand is the vice president of guest experience for WestJet. She discusses the importance of creating a customer-centric experience, the challenges of shaping that experience as it evolves, and the importance of having a team that is adaptable to changing needs.
• 00:10:00 WestJet is focused on providing a great experience for its passengers, and people development is a key part of this effort. One way that WestJet is reducing stress for guests is by focusing on people-centered leadership and people development. One of the most common complaints passengers have is about the food and service. WestJet is working to improve these areas through self-service options and better catering to individual needs.
• 00:15:00 WestJet takes a deliberate approach to leadership and people development, recognizing that this is an important factor in retaining and attracting top talent. They believe that remote work is a viable option for some employees, but that there are still many benefits to coming into work each day.
• 00:20:00 WestJet's Natalie Farand discusses the importance of people development and deliberate leadership in today's industry. She advises that anyone looking to get into customer experience should be curious, test the waters before committing, and be open to trying different roles and industries. Farand also notes that the culture and leadership of an airline starts at the top, with the CEO setting the example for others.
• 00:25:00 WestJet is known for its culture of friendliness and collaborative family effort. Leaders are important in ensuring that team members know their purpose and why they are contributing to the bigger picture.
• 00:30:00 WestJet CEO Natalie Farand discusses the importance of people development and intentional leadership. She shares her favorite leadership podcasts and discusses how they've helped her learn and grow as a leader.
• 00:35:00 In this video, Natalie Farand from WestJet discusses the importance of people development and leadership. She notes that, as a leader of leaders, it is important to learn to delegate and to trust your team. She also notes that, as a woman, she is often her toughest critic and that, in order to be a successful leader, it is important to be comfortable with being "less perfect."
• 00:40:00 WestJet's Natalie Farand discusses the importance of people development, how people development can help women in the workforce, and the importance of male champions in women's careers. She also encourages women to support one another and mentor one another.
• 00:45:00 WestJet CEO Natalie Farand discusses the importance of people development, emphasizing the importance of having people who are passionate about their work. She also discusses how personal life can help people find their passion and how to develop people in their personal life.
• 00:50:00 WestJet's Natalie Farand discusses the importance of people development, providing feedback, and the challenge of being a leader for women. She emphasizes the importance of self-awareness and sharing her insights with others to help them grow as Leaders.
• 00:55:00 In this video, WestJet employee Natalie Farand discusses her approach to leadership and people development. She explains that it's been a "organic little bumpy road" but that she enjoys working with people and taking care of them. She notes that it's a different job and you have to enjoy it in order to be successful. Natalie reminds listeners that they can get more information on the leadership master class that she is teaching in Kelowna, BC in April and May.