Summary of Leveraging Technology to Scale Personalised Customer Engagement

00:00:00 - 00:30:00

The panelists in this video discuss how technology can be used to scale personalised customer engagement, including how machine learning can be used to predict customer behaviour and how wearable technology can be used to monitor health metrics. They note the potential benefits of such technology, but also warn of the dangers of relying too heavily on AI to provide these services.

• 00:00:00 The panel discusses how a unified engagement platform such as Moving Gage helps companies engage with their customers on a regular basis and deliver on key customer experience priorities.
• 00:05:00 Kareem Uh uses a unified platform to help personalize customer engagement, which has helped the company achieve success in terms of patient satisfaction ratings. With ai and ml playing a role in this platform, the company is able to provide multiple services to its users.
• 00:10:00 The presenter discusses how technology is being used to scale personalised customer engagement, including leveraging AI and ML to dynamically adjust prices based on demand and provide multiple languages and countries support. This has helped the company to maintain a high customer retention rate across multiple markets.
• 00:15:00 This video discusses how technology is being used to scale personalised customer engagement, with particular focus on how machine learning is being used to predict customer behaviour and book appointments/orders. Additionally, the video discusses how machine learning is being used to power marketing strategies, and how it is changing the way marketing teams operate.
• 00:20:00 The panelists discuss how technology can be used to scale personalised customer engagement. They discuss how, by understanding where a customer has come from, you can trigger a response on the website.
• 00:25:00 The presenter discusses how technology can be used to scale personalised customer engagement, including how wearable technology can be used to monitor heart rate and other health metrics. They mention how Apple is a big player in the market, and how integrating technology with other marketing channels is essential for success.
• 00:30:00 The speaker discusses the potential benefits of using technology to improve personalised customer engagement. He notes that such technology can help doctors diagnose patients early, trim down overweight patients, and more. He also warns of the dangers of relying too heavily on AI to provide these services.