Summary of Sanjay and Ashish(Culturro) - Product Design Office Hours - Session 2

00:00:00 - 00:30:00

Sanjay and Ashish discuss the importance of the product design office hours, and how they help users see the value in using the product right away. They also suggest breaking the design process into 12 weeks, based on the user's development level, and discuss how to assess and customize a user's journey to success.

• 00:00:00 Sanjay and Ashish discuss the product design office hours, during which they discuss the onboarding process and how to help users see the value in using the product right away. They also discuss the different roles a user can take on within the product and how to customize the experience for each.
• 00:05:00 Sanjay and Ashish discuss the pros and cons of using a matrix or card view when designing a product design office. They recommend using a card view, as it is more user-friendly and easier to navigate. They also suggest breaking the design process into 12 weeks, based on the user's development level.
• 00:10:00 Sanjay and Ashish discuss the emotional competence component of the Matrix Model, which breaks skills down into core and individual components. The CTA for this component is to take a self-assessment to measure progress. The trigger for this is after the individual skills are completed, and the team can assess the manager's emotional competence. Duolingo allows users to customize their learn Journey based on their sales scores and the skills least developed.
• 00:15:00 Sanjay and Ashish discuss the concept of product design office hours, and how to design a learn Journey that is customized for each individual. Sanjay emphasizes the importance of prioritizing the learn Journey and giving the user a choice about what to do next.
• 00:20:00 Sanjay and Ashish discuss the challenges of product design and offer suggestions on how to overcome them. They also discuss how to assess and customize a user's journey to success.
• 00:25:00 Sanjay and Ashish discuss the importance of assessments in product design and how they can help improve process and product design. The duo also discuss how the learning journey can be used to create a comprehensive overview of a product designer's skills.
• 00:30:00 Sanjay and Ashish discuss the product design office hours, and discuss how they are collecting feedback from users. They hypothesize that if users are self-served, they will be more likely to complete the Journey.