Summary of ¿Qué es el DIAGNÓSTICO ORGANIZACIONAL y para qué sirve?📈

00:00:00 - 00:05:00

The video explains the concept of Organizational Diagnosis, which involves identifying gaps between an organization's current and desired performance, and implementing changes to reach its goals. The process involves entering publicly into the human system, collecting valid data, and giving feedback to promote performance. Two models of diagnosing organizations are explained: the closed system and the open system. The former ignores external environmental change and hinders growth and learning, while the latter views all components within an organization as interrelated and adaptable to external changes. Techniques for organizational diagnosis include questionnaires, interviews, observations, analysis, workshops, and examination of critical incidents. Organizational development consultants have developed a range of interventions to promote change and development, such as training, placement programs, stress management, feedback, and survey data. Overall, the diagnostic organizational process is useful in adapting and changing an organization's culture by identifying weaknesses and strengths that need to be corrected or increased.

• 00:00:00 In this section, the concept of Organizational Diagnosis is explained as a way to see an organization and determine the gaps between current and desired performance, and how it can achieve its objectives. The process involves three steps: entering publicly into a human system, collecting valid data about different experiences, and giving feedback to promote corporate performance. Two models of diagnosing organizations are explained, the closed system model, which ignores external environmental change and does not promote growth or learning, and the open system model, which views all components within an organization as interrelated and adaptable to external changes. Techniques for organizational diagnosis include questionnaires, interviews, observations, and analysis of records, workshops, and critical incident examination, among others. The process for using the tool of organizational diagnosis includes understanding the organization's industry and investigation, structured interviews, observation, and documentation.
• 00:05:00 In this section, the transcript explains that organizational development consultants developed a wide range of techniques to promote change and development, which are grouped according to the part of the organizational system that is directly targeted. These interventions include training, placement programs, stress management, feedback, and survey data. An example of a diagnostic intervention is provided through the case of NASA's attempt to implement open innovation to share ideas in response to budget cuts. Interventions were taken to reconcile the conflicts created by resource reductions, loss of motivation, and resistance to change, which ultimately functioned to obtain positive results. Overall, the diagnostic organizational process is useful in adapting or changing an organization's culture by identifying factors of weakness or strength that need to be corrected or increased.