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This video explains the difference between a wiki, an SOP, and a policy, and how they can be used to organize and manage a business system. A wiki is a type of content used for documenting a business system, while SOPs are standard operating procedures and policies are rules for how decisions should be made. A playbook is a type of business system jargon that refers to a collection of policies, SOPs, and wikis. A policy binder is a type of binder that typically contains policies, but can also contain SOPs and wikis.
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