Summary of Dave Snowden - How leaders change culture through small actions

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00:00:00 - 01:00:00

Dave Snowden discusses how leaders can change culture through small actions. He provides examples of how this has been done successfully in the past, and explains how research and feedback loops are key to making this happen.

00:00:00 Dave Snowden discusses how leaders can change culture through small actions, such as creating a Research Center based on theory-based practice. He also discusses how visits to New Zealand coincide with sporting events, and how Six Sigma can be harmful.
00:05:00 Dave Snowden discusses how leaders can change culture through small actions, such as quotas and case studies. He provides an example of how this was done with success in the American manufacturing industry.
00:10:00 Dave Snowden discusses how leaders can change culture through small actions, such as hiding pictures of gorillas in x-rays to surprise radiologists. This change in expectations can then help radiologists see things which they would not otherwise see. This can undermine traditional approaches to evidence-based decision-making.
00:15:00 Dave Snowden discusses how leaders can change culture through small actions, such as creating a sense of urgency and inundating it with complex systems. He discusses how an order system with high levels of constraint can be similar to natural systems like granite rocks, and how behavioral patterns are possible that would not be possible in a less ritualized environment. He also discusses how checklists can be useful in certain contexts, but may be less effective in other situations.
00:20:00 Dave Snowden discusses how leaders can change a culture by implementing small actions. He provides examples of how this was done at IBM, where he worked for seven years. His friends and colleagues would often break rules in order to provide care for him and his family.
00:25:00 Dave Snowden discusses how leaders change culture through small actions, such as capturing the high ground or staying in touch with subordinates. He also talks about his own experience losing weight and climbing a castle wall.
00:30:00 Dave Snowden discusses how leaders can change a culture by implementing small actions. He discusses how this can be done through heuristics, or rule-breaking habits, which create a culture of chaos instead of order. The ordered approach, which is taught in all good business schools, is important for achieving the learning objectives for the party in advance of the party itself.
00:35:00 Dave Snowden discusses how leaders can change a culture by implementing small actions, such as motivational posters and Disney cards with party values printed on them. If these actions are not followed up with a project plan and after action review, the culture will gradually change back to its original state. Complexity theory is used to explain how changing people's interactions can achieve more systemic change faster than changing individual interactions.
00:40:00 Dave Snowden discusses how leaders can change a culture's values and behavior by implementing small actions and creating measurement systems that accurately reflect the results. He provides an example of how managers can assess their own behavior and determine whether they are meeting the goals of the organization. He also discusses how research can be used to support or hinder leader's goals.
00:45:00 Dave Snowden discusses how leaders change culture through small actions, such as filling out questionnaires from PhD students and academics. He points out that focus groups are biased within 15 minutes, and that linear processes do not work in the modern world. He explains how motivational demotivation is a problem in the military, and how a young squadron leader was able to improve his leadership skills by listening to three thousand self-interpreted narratives from his staff.
00:50:00 Dave Snowden, a former officer in the armed forces, discusses how leaders can change culture through small actions. He points to the example of a 30-year service female Warrant Officer, who when she heard about the deployment of new units to the Red Desert, realized that everything had gone silent. She then proceeded to have a quiet assertive conversation with somebody, which scared military personnel. He also discusses how culture mapping is key to understanding the multiple cultures in a community and how to shift them in the desired direction.
00:55:00 Dave Snowden discusses how leaders can change culture by implementing small, focused actions. He discusses how this is done through focusing on micro-anomalies and using real-time feedback loops to connect silos.

01:00:00 - 01:10:00

Dave Snowden discusses how leaders can change a culture through small actions, and how Wales is leading the way in this field. He discusses how triggering social workers to stay in a house if there is a safety issue can help to resolve conflicts.Changing the story of the past is key to creating a new future.