Summary of TechTalk - CMDB Workshop

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00:00:00 - 01:00:00

This video discusses the technology behind the application performance monitoring (APM) cmdb. The servicenow Discovery service is introduced as a way to help organizations populate their cmdb with accurate and up-to-date data.

00:00:00 The speakers will discuss the importance of governance, data entry, and monitoring of the cmdb. They will also discuss new technologies that can help ensure data accuracy and trustworthiness. Finally, they will provide tips on driving better reporting and making better decisions using data from the cmdb.
00:05:00 This video covers the basics of CMDB (Configuration Management Database), including its definition, purpose, and functionality. It also discusses how CMDB relates to business processes and how it can help eliminate disruptions and improve security.
00:10:00 The CMDB Workshop video covers the basics of how a CMDB works and how it can be used to help improve the efficiency of an organization's IT processes. The main points covered in the video are: - A CMDB is a framework that provides standard terminology and definitions for data modeling and management in a company's IT processes. - The CMDB also provides guidance for the core tables in a company's cmdb, as well as recommended mappings between services and business applications. - The csdm is not a product, and is instead a set of best practices for cmdb data management that continues to be updated. - The csdm is not a set of reports, nor is it a code or installation package that needs to be installed.
00:15:00 This video explains how customer-focused technology can help organizations manage their foundational data. The video also introduces the concept of cmdb groups, which are dynamic data groups that can be used to group similar types of data together.
00:20:00 The video discusses the importance of governance and management when building a customer management database. It goes on to explain the five steps needed for a successful implementation.
00:25:00 Cmdb measurement is essential to ensuring the effectiveness of driving value from the database. To do this, the first step is to identify both strategic business initiatives and IT initiatives, and then determine how they are related to each other. The three-step process outlined includes inventory of hardware and software, tracking performance against infrastructure and application components, and ensuring compliance with security measures.
00:30:00 The presenter discusses how a cmdb can help support strategic initiatives, and describes the steps involved in setting up a cmdb. He also explains how to design a data model and get executive buy-in.
00:35:00 The CMDB workshop discusses how to create a data model, operationalize the cmdb, and create ongoing strategic alignment. It is important to note that if data is inaccurate or incomplete, it will lead to rework and poor decision making.
00:40:00 The CMDB workshop video covers the five steps needed to build a healthy CMDB. The first step is to determine the purpose of the CMDB and the use cases it will support. The second step is to gather the data needed to support those use cases. The third step is to create the relationships between the data and the use cases. The fourth step is to manage the data in the CMDB. The fifth and final step is to keep the CMDB updated and current.
00:45:00 In this video, the different between an asset and a ci is explained, as well as the different between a ci and a configuration item. The overlap between the two is also discussed.
00:50:00 The video discusses the difference between assets and cis, and explains that an asset inherently has value and a cis provides value to the organization by fulfilling some capability. It also points out that a cis is operational and refers to a record in servicenow, such as an incident, problem, or change.
00:55:00 Today's topic is the technology behind the application performance monitoring (APM) cmdb, which is a data repository that collects and organizes information about the performance of applications and systems in a company. servicenow offers a Discovery service that helps organizations populate their cmdb with accurate and up-to-date data from various sources, including public and private cloud environments.

01:00:00 - 02:00:00

The "TechTalk - CMDB Workshop" video discusses the capabilities of the ServiceNow platform, specifically the continuous, agentless monitoring and management of an environment using a mid-server. The video also covers the CMDB integration mechanism and how to create data precedence rules.

01:00:00 The servicenow platform provides continuous, agentless capability to monitor and manage an environment using a mid-server. This capability allows you to discover data and information about your environment, both in the cloud and on-premises.
01:05:00 The video discusses the capabilities of service graph connectors, which help to bring in data from other technologies. It notes that these connectors are not a separate cost, but are instead included with newer itom visibility subscriptions.
01:10:00 The video discusses how CMDB (configuration management database) classifications help identify specific elements of a computer infrastructure. It explains that classes exist for hardware, computer, and configuration item, and that each class has specific identifiers. Furthermore, the video advises administrators to create classification rules before importing data into CMDB in order to ensure accurate and consistent data presentation.
01:15:00 This video discusses how Service-Aware CMDB (cmdb) can help organizations identify their infrastructure and applications. cmdb can also help identify relationships between infrastructure and applications, as well as business impacts.
01:20:00 The author of the video discusses how the CMDB integration mechanism in the Command Management Board (CMDB) helps to improve data quality, and how to set up a lab to try out the CMDB integration.
01:25:00 In this video, four experts discuss how to create rules for identification reconciliation, data precedence, and other related tasks. The first expert walks viewers through creating a new identification rule, while the other three discuss various aspects of class management.
01:30:00 The video discusses how to identify an identity platform, specifically an IP phone, by using a rule or entry in CMDB. The rule or entry includes the model number and serial number of the IP phone, as well as the user name and discovery source of the IP phone.
01:35:00 This video explains how to use the CMDB (Computer Identification and Reconciliation Engine) to populate data into a cmdb (Model Number, Serial Number, and Source) and create a reconciliation rule.
01:40:00 In this video, Rico explains how to create data precedence rules using Microsoft Service Now discovery. Rules are then created for ms sms (legacy name for SCCM) and ip and serial numbers. Test data is set for a one-week refresh period.
01:45:00 This video shows how to create a computer ci using Servicenow data, and how to update the ci's with new information. The video also explains how Service Now's reconciliation rules work.
01:50:00 In this TechTalk video, Steve covers CMDB health and service ownership. He reveals that, according to the poll, 50% of users have service owners for their application services.
01:55:00 The "TechTalk - CMDB Workshop" video discusses the cmdb health dashboard and how to ensure that it meets organizational needs. The video also covers the criteria for completeness, compliance, and correctness, and how to check each of those criteria.

02:00:00 - 03:00:00

This video provides an introduction to the CMDB and how it can be used to monitor and manage your infrastructure. It covers best practices for using the CMDB, such as importing data from third-party systems and using certified connectors. The video ends with a reminder about the availability of the course and lab material, and a link to the Servicenow community forum.

02:00:00 The TechTalk discusses how to configure a CMDB for an organization's infrastructure. The main focus is on configuring required and recommended fields for classes that are critical for management. The video also discusses how to configure a CMDB for an organization's health metrics.
02:05:00 The video discusses the importance of data hygiene and the need to keep data accurate and up to date in order to maintain the health of a cmdb program. It provides an overview of how to remediate orphan ci's and explains the importance of data dependencies.
02:10:00 The TechTalk video discusses various workflows that can be triggered from the CMDB, such as follow-on tasks, duplicate ci remediator, and data certification.
02:15:00 This video walks through the process of configuring inclusion rules and health inclusion rules for a CI class in a CMDB.
02:20:00 In this video, the presenter explains how to create a mandatory Linux server CI field in the health metrics area of the platform, and how to use an audit rule to detect non-compliant servers.
02:25:00 In this video, the presenter explains how to build compliance rules and audits in order to ensure that your cis are meeting the requirements you have set.
02:30:00 This video shows how to create a remediation workflow that will take stale CI issues and remediate them. The workflow is built in the workflow editor and is called "remediate steel stale ci." Once the workflow is created, the author demonstrates how to check the status of the jobs and how to measure the progress of the remediation.
02:35:00 The video explains how to view the health of a CMDB using the cmdb view dashboard. It shows how to view stale ci's and the tasks that were assigned to them. The remediation workflow is then shown being executed against a stale ci.
02:40:00 The video discusses the benefits of using CMDB (Configuration Management Database) tools, including providing visibility into an organization's technology portfolio, detecting and remedying issues, and enforcing change management procedures. It also covers features of the CMDB reporting tool, the cmdb query builder. The presenter demonstrates how to access and use the cmdb dashboard to examine a specific CI record and its related data.
02:45:00 This video explains how to build a query in the CMDB Query Builder. After creating a query, the presenter shows how to add relationships between tables and run the query.
02:50:00 This video provides an introduction to the CMDB (Command Management Database) and how it can be used to monitor and manage your infrastructure. It also covers some best practices for using the CMDB, such as importing data from third-party systems and using certified connectors. The video ends with a reminder about the availability of the course and lab material, and a link to the Servicenow community forum.
02:55:00 This workshop provides information on the common service data model forum, which is a place where customers and partners can ask and answer questions about using service management solutions. The workshop also covers best practice series for services such as discovery and service mapping, as well as service offerings such as a cmdb health scan.

03:00:00 - 03:00:00

The presenter of the "TechTalk - CMDB Workshop" video thanks the audience and tells them that they will be sending an email to register for the book and other swag. He says that they would love to do this in person, but due to time constraints they would have to do it remotely.