In the "Are Wallets Actually Working?" video, panelists discussed the importance of wallets in the crypto ecosystem as a critical touchpoint between users and blockchain, potentially becoming the standard interface for website and app interaction. They highlighted the need for simplifying user onboarding, improving customer support and education, and creating compelling use cases for wallets to encourage adoption and retention. The speakers also predicted that wallets would become more user-friendly and easier to use, evolving into apps that exist within existing applications and leading to around 20 wallets on people's phones within the next five years. They expressed concerns about the blame culture around phishing scams and the need for a more invisible nature for people's interaction in the online space.