Summary of Harvard negotiator explains how to argue | Dan Shapiro

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Dan Shapiro, a Harvard negotiator, explains how to be more effective in arguments by addressing the three main barriers to communication: identity, appreciation, and affiliation. He advises on how to approach a conflict and how to transform relationships by emphasizing the importance of understanding and appreciation.

• 00:00:00 Dan Shapiro discusses how to be more effective in arguments, identifying the three main barriers to effective communication: identity, appreciation, and affiliation. He shares advice on how to approach a conflict and how to transform relationships by emphasizing the importance of understanding and appreciation.