Summary of @Shradha Sharma talks to Abhiraj Singh Bhal, CEO & Co-Founder on building @Urban Company

00:00:00 - 00:35:00

In the video, Shradha Sharma interviews Abhiraj Singh Bhal about Urban Company, a business that provides services such as haircuts and massages. Bhal discusses the company's focus on deep vertical integration, which has allowed it to create a superior product experience for its customers. He also talks about the challenges of operating in India, specifically the challenges of balancing supply and demand and standardizing services without losing the magic.

• 00:00:00 Abhiraj Singh Bhal, CEO and co-founder of Urban Company, discusses the company's strategy of focusing on deep vertical integration in order to create a superior product experience for its customers. Urban Company has successfully built a strong portfolio of capabilities in areas such as training and product procurement. The company is now looking to expand into other verticals.
• 00:05:00 Urban Company provides a service that allows customers to get professional services delivered at a low cost, with transparent worker earnings. The company has also created a career progression system for its service professionals, and offers a range of financial inclusion programs.
• 00:10:00 Urban Company is a business that provides services such as haircuts and massages, and is focused on empowering its service professionals with the necessary tools and training to deliver high-quality customer experiences. The company has a rigorous screening process for new members, and employs a customer-centric approach to coaching and training its service professionals. It has achieved profitability at a reasonable scale, and plans to do the same in India within the next one year.
• 00:15:00 Shradha Sharma discusses the principles that underpin Urban Company, which helps customers connect with professionals in their neighborhood. The company has a strong team and culture, and has been able to retain talent and scale quickly due to its trust-based approach.
• 00:20:00 Shradha Sharma discusses the challenges and opportunities of building an Urban Company, emphasizing the importance of teaming and alignment with mission and vision. She discusses the launch of new services, including nail services for women and Skin Clinic, and the move towards a subscription-based cleaning model.
• 00:25:00 Shradha Sharma interviews the CEO and co-founder of Urban Company about the challenges of operating a business in India, specifically the challenges of balancing supply and demand and standardizing services without losing the magic.
• 00:30:00 Shradha Sharma discusses how Urban Company has been able to maintain strong funding and co-founder relationships despite a decline in the overall market. The company's principles include mutual respect and a focus on creating a vision for the future.
• 00:35:00 Shradha Sharma shares her inspiration for entrepreneurship with Abhiraj Singh Bhal, CEO and co-founder of Urban Company. She recalls how Naveen Tiwari, a Howard University alumna, inspired her to pursue a career in entrepreneurship. Singh shares that even if a business does not receive initial funding, it is still important to pursue the ambition to change the world.