Summary of CMDB Best Practices session

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00:00:00 - 01:00:00

This video discusses various best practices for managing a company's CMDB, including setting up policies, performing audits, and using the compliance dashboard.

  • 00:00:00 The presenter will discuss the cmdb, its benefits, and the cmdb data model. The presenter will ask for feedback on the presentation, and will continue to provide feedback and updates on the cmdb data model.
  • 00:05:00 The author provides a high level overview of the cmdb, which includes two key pieces: the infrastructure data and the relationship. The author advises that you need to understand how these data are coming in and make sure you have an understanding of how your user, location, and company tables are managed.
  • 00:10:00 The presenter discusses the three fundamental attributes of a CMDB - name, serial number, and mac address, as well as life cycle stage and status. The presenter notes that the second attribute - discoverable or not - is highly situational and depends on the type of CI. The presenter then covers change group, which is a type of CI that is linked to a business application. Finally, the presenter discusses non-discoverable attributes, which are typically handled by integrating with a business application.
  • 00:15:00 The speaker discusses best practices for data governance in a company's CMDB. He emphasizes the importance of process and org alignment, and discusses the use of data sources such as secm and jmf. Finally, he discusses the need for CMDB teams to have a clear understanding of the data they need in order to achieve specific goals.
  • 00:20:00 The presenter discusses best practices for incident management, data ingestion, reconciliation, data life cycle, and data completeness. He recommends understanding what servicenow does in the space and goes into more detail on those points. He also discusses ways to audit data.
  • 00:25:00 The three best practices described in this video are leveraging an integration hub, using the rte engine, and setting up an ingestion schedule. Additionally, service graph connectors are recommended for data sources and application service creation.
  • 00:30:00 The presenter explains how the CMDB reconciliation process works and provides tips for ensuring good data integration. The identification rules are hierarchical, so if you change a rule on a higher level, it will apply to all lower-level rules. Additionally, the presenter provides advice for avoiding data duplication and for working with hierarchical data.
  • 00:35:00 In this video, San Diego's upcoming reconciliation rule, "Soon to be Released San Diego," is explained. The rule allows for static rules per class per attribute, priority order in writing rules, and reconciliation. Multi-source is also explained, and it allows for data discrepancies to be tracked and corrected. Finally, class manager is discussed, and how it can be used to track and correct data health, correctness, and stability.
  • 00:40:00 This video discusses best practices for CMDB management, including defining what scale means per class, creating orphan rules, generating score, and setting up life cycle fields. It also discusses the benefits of using manage by group within the ci.
  • 00:45:00 Data manager is a feature released recently that helps customers automate their life cycle management. It allows users to define retire archive delete policies, and track open policies from a user and admin perspective.
  • 00:50:00 The video discusses best practices for managing ci's, including data certification, data audit, and completeness in the cmdb health dashboard.
  • 00:55:00 The presenter discusses five key areas of CMDB best practices that are essential for CMDB success. These include setting up policies, performing desired state audits, scripting audits, and using the compliance dashboard.

01:00:00 - 01:00:00

The presenter covers best practices for CMDBs, including how to ensure data quality, maintain configuration accuracy, and automate processes.

  • 01:00:00 The presenter provides a lecture on best practices for CMDBs.

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