Summary of Community Action Agencies and Homeless Services Coordinated Entry: A Conversation

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The purpose of community action agencies and homeless services coordinated entry is to reduce the number of people who become homeless and the length of time people are homeless. This system includes outreach and diversion to ensure that the most vulnerable people are reached first.

  • 00:00:00 The Community Action Agencies (CAA) project is a collaborative effort to help CAA members better deliver services and strategies to their communities. The Learning Communities Resource Center provides resources and support to CAA members in their efforts to improve poverty fighting strategies. The Learning Communities Resource Center also offers online events and weekly webinars to help CAA members learn from each other and improve their skills.
  • 00:05:00 The Community Action Agency directors from Wisconsin, Dusty Noble and Corrin Super-Dee, will discuss how their agency is involved in coordinated entry, what benefits they see, and some of the challenges. They will also answer questions from the participants.
  • 00:10:00 Community action agencies and homeless services coordinated entry helps to ensure that people experiencing a housing crisis are able to access the homeless services they need in a timely and effective manner. This system includes outreach and diversion to ensure that the most vulnerable people are reached first.
  • 00:15:00 Community action agencies (CAs) and homeless services coordinated entry is an effort to connect people who are at risk of becoming homeless with the resources they need in order to stabilize their situation and prevent homelessness. The coordinated entry process includes an assessment to determine the person's needs, and case conferencing with various providers to find appropriate services. Standards are in place to ensure that all interventions are consistent.
  • 00:20:00 The goal of coordinated entry is to reduce the number of people who become homeless for the first time and to reduce the length of time people are homeless. Community Action agencies are responsible for taking referrals from coordinated entry and must also participate in chain-of-care funding. Coordinated entry helps to connect homeless individuals with resources, including housing and services, from the moment they enter a shelter.
  • 00:25:00 Community Action Agencies (CAs) are important points of entry into homeless services, and Coordinated Entry is a system used to allocate resources and make rational decisions about who receives help. Community buy-in is important for coordinated entry to work properly. HUD's new NOFA focuses more on trafficking survivors, and priority for these individuals will likely happen at the community level.
  • 00:30:00 Community Action Agencies (CAs) in the United States are often involved in coordinated entry systems with local homeless assistance systems. Utah Community Action Salt Lake City has been successful in reducing the number of homeless individuals in their area by providing diversion services and case management.
  • 00:35:00 Community action agencies and homeless services coordinately enter clients to reduce the number of traumatic experiences they have. This process has been successful in Utah, and the state is hoping to expand to other parts of the country. Coordinated entry allows for a more centralized approach to managing clients and reduces the number of referrals clients make to other agencies.
  • 00:40:00 Hawkeye Area Community Action is involved in homeless services and coordinated entry in Iowa. The agency was asked to be the state's coordinating agency for homeless services and created a system to regionalize funding and provide access to services throughout the state.
  • 00:45:00 The Community Action Agency in Iowa is involved in developing coordinated entry systems for homeless services, which helps to standardize the process for accessing homeless services. This standardized process is beneficial for both Community Action Agencies and homeless service providers, as it allows for better coordination of resources and better service delivery.
  • 00:50:00 Community Action Agencies (CAs) play an important role in coordinating entry into homeless services for homeless individuals who are experiencing chronic homelessness. The Committee on Community Action Agencies (COC) is committed to ensuring that CAs have access to the necessary resources and training to effectively implement coordinated entry. West Capp, a CA in the State of Wisconsin, provides rapid rehousing and permanent supportive housing as well as two housing authorities. The Wisconsin balances state operates a "no wrong door" system, so referrals from other agencies are possible. The intake and assessment specialist at West Capp is the local coordinated entry lead. Throughout the state of Wisconsin, there are 21 coordinated entry regions, each with their own coordinated entry lead.
  • 00:55:00 Community Action Agencies have been increasingly pushed to demonstrate community level impact. This can be done by conducting community needs assessments, delivering homeless services, and coordinating entry for those experiencing homelessness.

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Community Action Agencies play an important role in coordinating entry into homeless services for individuals and families. The agencies bring a wealth of resources and experience to the table, which can be an asset to the homeless service system.

  • 01:00:00 The video discusses community action agencies and homeless services coordinated entry. It discusses how a coordinated entry approach can work well for communities with multiple access points, but also how a "no wrong door" approach can work well for regions with fewer service options. A core group of coordinators trains agencies on how to implement coordinated entry.
  • 01:05:00 Community action agencies and homeless services coordinators discuss the challenges of adapting to a new continuum of care lead and how to more effectively serve homeless individuals. The discussion underscores the importance of communication and coordination between agencies and the need for resources to be directed to those who need it the most.
  • 01:10:00 Community Action Agencies (CAs) play an important role in coordinating entry into homeless services for individuals and families. Coordinated entry has helped shift caseworkers away from referring individuals who are compliant and easily employable, and towards those who most need services. Community Action Agencies bring a wealth of resources and experience to the table, which can be an asset to the homeless service system.
  • 01:15:00 The Community Action Agency discussed their coordinated entry program with poverty and homelessness in mind, and how their board of directors and elected public officials can have a positive impact on homelessness.
  • 01:20:00 This video discusses community action agencies and homeless services coordinated entry, and provides information on how to register for upcoming webinars. The video also mentions the upcoming annual conference in Denver, Colorado, which is aimed at decreasing family homelessness.

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