Summary of Aprende a ESCUCHAR ASERTIVAMENTE

00:00:00 - 00:15:00

This video provides strategies for how to listen assertively, including how to prepare for and conduct a difficult conversation. It advises arriving a few minutes ahead of time to establish important conversations in special, sacred spaces. It also advises maintaining eye contact and not reacting with emotions.

• 00:00:00 This video discusses the importance of being able to listen assertively, and provides strategies for doing so. It discusses the difference between listening passively and listening assertively, and how to be in control of yourself when having a difficult conversation. It also provides strategies for preparing for and conducting a difficult conversation.
• 00:05:00 This video explains how to become more assertive in your conversations. It discusses how to prepare and adapt for an individual conversation, as well as how to minimize surprises. It advises arriving a few minutes ahead of time to establish important conversations in special, sacred spaces. When meeting in these types of locations, we arrive a few minutes ahead of the conversation. If we arrive late, we are more vulnerable to distraction and confusion. Arriving a little ahead of time allows us to enter calmly and enter into synchronization with the people there, as well as the sounds, lights, smells, and other elements present. These factors all affect our concentration and disposition in conversations. It is not sufficient to have three pre-selected compositions when trying to have a conversation. When you enter a conversation, be present and open. The other person will feel comfortable and be able to share what they want to share in a constructive way when you are focused on three parts of your body: your eyes, your arms, and your face. Maintaining eye contact is critical in important conversations. When emotions arise, they can be very powerful guides in interpreting what is happening around us. However, often emotions can mislead us and take us down dangerous paths. Rather than reacting with emotions, it is more effective
• 00:10:00 This video teaches how to listen attentively, in order to maintain a calm and neutral position in any conversation. It is important to adhere to your mantra mentally, to remain in your position, and to concentrate on the goal of the conversation, regardless of what the other person says or does. The goal of a conversation should never be to win or humiliate the other person, but to solve a problem. When positioning yourself from this place, you will understand that losing the role of dialogue leader is not the best decision. A conversation can go out of control when one of the parties does not feel heard or understood, and therefore takes the attitude of throwing the towel in. In that case, the advantage is that you will be able to know more about what the other person really wants and feels, while also not being obligated to become the dialogue casualty and tolerating bad parenting and quarrels if you find yourself wrapped up in this situation. Find the moment to interrupt the other person, calmly but firmly stating that the conversation has lost its conditions for continuation and that, therefore, you are terminating your participation. You can also offer to resume the conversation when the other person recovers those conditions, by making the distinction between a civilized conversation between adults and an outburst and catharsis session
• 00:15:00 In this video, I explain how to be assertive. First, you need to agree with the content of your summary or else the other person will not be sure that you have understood what she said. Secondly, this does not mean that you can disagree with her based on what she has said and then argue your position, but within conditions that will favor a constructive dialogue based on effective communication between the parties. I wish you the best of luck as you continue watching my other assertiveness videos. You can find them here on these screens. I give you a big hug and we'll continue in the next video.