Summary of Partes Interesadas Stakeholders

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In order to be sustainable and grow, organizations need to actively engage their stakeholders, which will help to increase credibility and trust. To identify stakeholder needs and expectations, surveys, interviews, and group discussions can be used. Stakeholder needs and expectations can be divided into primary and secondary groups, with the former being directly impacted by the organization's activities and the latter being indirectly impacted.

• 00:00:00 This video discusses how organizations can seek to be sustainable and grow by including active engagement of their stakeholders groups, which can help to increase credibility and trust. Groups of stakeholders can include financial institutions employed and their client representatives, local consumers, public officials, and suppliers. In order to identify stakeholder needs and expectations, practices such as surveys, interviews, or group discussions can be used. One way to manage stakeholder needs is by using a stakeholder matrix, which is built incorporating four important data points: 1) Identification: Who are they and how are they referred to? 2) Expectations: What do they want? And what do they expect? 3) Obligations: What rights do they have? And what obligations do we have towards them? 4) Prioritization: Who are the most important? Some stakeholder needs and expectations can be those of company shareholders, employees, customers, and suppliers. Along with stakeholder identification, organizations must also prioritize each of their stakeholders according to their relative importance. There are several methodologies available, either qualitatively or quantitatively. A first approach is to divide stakeholders into primary and secondary groups, with the former being directly impacted by the organization's activities and the latter being indirectly impacted. A second approach is to categor