Summary of Historia de la calidad su evolución y las Etapas históricas

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The video discusses the evolution of quality and the five historical stages it went through. In the early stages, quality was only focused on the business functions of an organization. This led to the development of an integrated management of quality total concept. This concept was defined as the fact that, in each stage of the process, customer needs must be identified and translated into specifications that can be controlled to ensure compliance. The fourth stage, quality total, was developed in Europe and teaches that quality is achieved to the degree that a clear definition of what the customer wants is available at all stages of the process. The measurement of quality also emerged during this stage. The military's

• 00:00:00 The evolution of quality and the historical stages it has gone through is going to be seen in this video, from how quality has changed over time to how it has been developed and implemented in organizations today. There is a factor that governs the world of business making them reliable for consumers, and that is quality, which encompasses a series of measures and actions aimed at producing extraordinary products and satisfying customers without always being like this now. Quality has evolved throughout history, with different manifestations appearing at different points. The first indications of quality evolution can be found in ancient Babylonia, where a code of law called Hammurabi was created in 1752. In this code, it is possible to read if an architect made a house for another and did not make it strong, and if the house he made collapsed and killed the owner of the house the architect will be killed by another. The Greeks had a customary practice of cutting the hands of those who continually produced defective products. These two examples show the importance of good work being done from the very first civilizations onwards in the process of quality evolution of the concept of quality. There are various stages and approach to quality evolution described below, before talking about the stages of the quality evolution of products. Before talking about the stages of the
• 00:05:00 The video discusses the evolution of quality, and the stages it went through in history. The introduction to quality control begins with the inspection of products and goes on to include the use of statistical methods to identify and eliminate defective products. In the 1990s, the focus shifted to "total quality management" (TQM), which aimed to keep products in an planned state and maintain their quality standards. This shift was due to the military's need for high-quality supplies in a short amount of time during the Second World War. Quality became less of a priority in the marketplace, and American companies became complacent. Japanese companies, on the other hand, began to develop quality-related techniques during this time. In the 1990s, the United States began to implement quality standards internationally through the ISO 9000 series of standards. This series of standards focuses on quality management, and has become the most commonly-used standard in the world. In 1987, ISO 9000 was released as a series of standards that included ISO 9001, ISO 9002, and more. In 1990, ISO 9000 3 was released, containing nine more standards. By 2007, ISO 9000 had been implemented in most European countries and American companies started to adopt it to maintain their quality standards.
• 00:10:00 The video discusses the evolution of quality, and the five historical stages. In the early stages, quality was only focused on the business functions of an organization. This led to the development of an integrated management of quality total concept. This concept was defined as the fact that, in each stage of the process, customer needs must be identified and translated into specifications that can be controlled to ensure compliance. This video also discusses the fifth stage of quality, excellence. This stage is found in Europe and was developed in 1999. At this stage, the European Foundation for Quality Management adopted the term "quality excellence." This same foundation in 1992 launched the European model of quality management known internationally as the "e-quality model." Since 1999, the European Federation of Quality Managers (EFQM) has awarded the "European Quality Award" to quality management. This award is based on the European model of quality management, which teaches that continuous improvement must be maintained in all activities and processes throughout an organization. The fourth stage, quality total, was developed in Europe and teaches that quality is achieved to the degree that a clear definition of what the customer wants is available at all stages of the process. The measurement of quality also emerged during this stage. The military's