Summary of How to exceed expectations as an Executive Assistant or Personal Assistant?

00:00:00 - 00:20:00

The speaker in the video emphasizes the importance of being proactive and communication in order to exceed expectations as an executive assistant or personal assistant. The video provides several tips on how to manage urgent requests and have contingency time available in case they come in.

• 00:00:00 The speaker provides advice on expectations, and how to manage them by understanding what is expected of you and how complete the tasks effectively. She also advises on taking initiative and asking your manager for details about the priorities and objectives of your role, as well as knowing what your objectives are and what your executive's objectives are. Finally, she advises on aligning your work with the business objectives.
• 00:05:00 The speaker discusses ways to communicate effectively with executives, noting that if a manager is not good at communicating, it can be tough for the assistant to match expectations. The speaker also advises asking specific questions to get clarity on the expectations of the task. If the assistant feels they are not meeting expectations, they should speak to their manager.
• 00:10:00 The speaker gives advice on how to manage expectations effectively, by defining expectations in detail and communicating with your manager frequently. She also says that it is important to have a strong work ethic, but to be able to say no to tasks and responsibilities from time to time. If you have concerns about your ability to meet expectations, speak to your manager as soon as possible.
• 00:15:00 The video discusses how to manage expectations and exceed them as an executive assistant or personal assistant. It emphasizes the importance of being proactive and keeping a record of the status of tasks assigned to you, as well as being self-motivated and taking care of routine office tasks. The video provides several tips on how to manage urgent requests and have contingency time available in case they come in.
• 00:20:00 The speaker emphasizes the importance of having contingency time in order to avoid last minute surprises and exceed expectations. He also warns about the unpredictability of working as an executive assistant.