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Miscommunication can arise from assumptions about others, but it's important to take the time to understand and validate what others are saying to build trust and credibility. Integrity and authenticity are important in building trust and creating a successful outcome. The opening of the video is a discussion of motivation in decision making, and how people generally make decisions based on fear rather than preference. Additionally, Professor Jack Nasher discusses three powerful techniques for manipulating others directly, which include persuasive language and stories, playing to someone's emotions, and using social engineering tactics. It is important to know your audience and understand their needs and wants in order to successfully manipulate them.
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